Prof. Phd. Ricardo Coser Mergulhão

Lattes: lattes.cnpq.br/0598720328915137 (external link)
Scopus: scopus.com/authid/detail.uri?authorId=25931007000 (external link)
Orcid: orcid.org/0000-0002-3797-295X (external link)
ResearchGate: researchgate.net/profile/Ricardo_Mergulhao (external link)

Contact:

E-mail: mergulhao@ufscar.br
Telephone: +55 (15) 3229-6015 ou +55 (15) 3229-8882
Room / building: room 1119, CCGT building (1st floor)

Academic background:

• 1996-2000. Graduated in Mechanical Engineering. Federal University of Itajuba (UNIFEI), Brazil.
• 2001-2003. Master in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of Itajuba (UNIFEI), Brazil.
• 2003-2008. PhD in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of São Carlos (UFSCar), Brazil.

Area of interests:

• Service quality and its relationship with organizational performance;
• Quality improvement programs and their relationship with organizational performance;
• Impact of industry 4.0 technologies on organizational performance.

Research Groups:

• Researcher at the Group of Studies and Research in Administration - GEPAD - UFSCAR (external link)
• Researcher at the Services Study and Research Group - GEPS - UFSCAR (external link)
• Quality Study and Research Group - GEPEQ - UFSCAR (external link)
• GEPEF - Group of Studies and Research in Finance - UFSCAR (external link)